We do not accept refunds and exchanges.
Due to the Nature of our products we do not accept returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All refunds will be given in store credit. We DO NOT issue cash refunds. Refunds are only eligible within a 30 day window after placing an order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded for store credit.
Exchanges (if applicable)
We only replace items (Accessories) if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Marianella Soap Bar 102 Thompson Street NY NY 10012
To return your product, you should mail your product to: The Marianella Soap Bar 102 Thompson Street New York NY 10012
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.